FAQ

Frequently Asked Questions (FAQ)

Do you ship internationally?
Currently, we offer shipping within Egypt and the United States only.

Are IMPELAEGYP products suitable for sensitive skin?
Yes, our formulas are designed with gentle, skin-friendly ingredients and are dermatologically tested. However, we always recommend doing a patch test before full application.

Are your products cruelty-free?
Absolutely. IMPELAEGYP is committed to being 100% cruelty-free. None of our products or ingredients are tested on animals.

How do I choose the right product for my skin type?
Each product includes clear information about the recommended skin types. If you’re unsure, feel free to contact our customer service for personalized advice.

How long do your products last after opening?
Most products are best used within 12 to 24 months after opening. Please check the label for the exact Period After Opening (PAO) symbol.

Are your products free from parabens and sulfates?
Yes, all IMPELAEGYP products are formulated without parabens, sulfates, and other harsh chemicals.

Can I use your skincare products during pregnancy or breastfeeding?
Many of our products are safe to use, but we recommend consulting your doctor before use during pregnancy or breastfeeding.

How can I track my order?
After your order is shipped, we will send you a confirmation email with a tracking link.

What should I do if I have an allergic reaction?
Discontinue use immediately and consult a medical professional. You can also reach out to our support team for further guidance.