Return and Refund Policy

At IMPELAEGYP, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a straightforward and customer-friendly return and refund policy designed to make the process easy and risk-free.

1. Return and Exchange Period

You have 30 calendar days from the date you receive your order to request a return or exchange. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging with all seals intact. Products that have been opened, used, or damaged by the customer may not qualify for a refund.

3. No Restocking or Processing Fees

IMPELAEGYP does not charge any restocking or processing fees on returned or exchanged items. We want to ensure that returning products does not cause you any additional expense or hassle.

4. Return Shipping Costs

We cover the cost of return shipping within the United States. Please ensure you use a traceable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item otherwise.

5. How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer support team at:

Email: info@impelaegyp.store
Phone: +20 110 110 3008

Please provide your order number, reason for return, and whether you prefer a refund or exchange. Our team will guide you through the return shipping instructions and next steps.

6. Refund Processing Time

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Exchanges

If you wish to exchange an item for the same product in a different size or color, please specify this when contacting us. Exchanges are subject to product availability.

8. Non-Returnable Items

For health and hygiene reasons, certain products such as opened cosmetics, skincare products, and personal care items are not eligible for return or exchange. Please ensure you review product descriptions carefully before purchasing.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund at no extra cost to you.

10. Contact Information

We are here to help you with any questions or concerns regarding returns and refunds:

Email: info@impelaegyp.store
Phone: +20 110 110 3008
Address: 10 Ali ebn Radwan from Nabil Alwakad, Heliopolis, Cairo, Egypt, 11757

Your satisfaction is important to us, and we appreciate the opportunity to resolve any issues quickly and fairly.